• Ensure the duties and responsibilities specified in civil aviation safety to apply effectively
• How to deal with potentially dangerous passengers and details
• Use of effective communication and body language
• Details of what to do for aircraft safety

• Cockpit and cabin personnel

• Module 1, 7, 8, 18
• General Security Awareness
• The crew screening procedures
• Screening and protecting of cabin crew baggages
• Listing the cabin crew baggages for the purpose of passenger baggage matching procedures
• Aircraft security check and search
• Identification of firearms,other prohibited items and substances
• Guarding of aircraft-aircraft access control
• Security criteria during the flight
• Acceptance of catering equipments and supplies
• Aircraft cleaning materials and supplies
• Unacceptable passengers, deporte passengers,probationer and unruly passengers
• The behaviours of unruly passengers,aggression and violence
• The policy of the air carrier (declaration for the passengers supplying potential danger)
• The level of complexity that occures-things to do
• Self defense-the use of fastening devices
• The confussion created by the passenger/reporting the inconvenience
• Additional security measures for the unacceptable,deporte passengers and probationers
• Communication skills,emotianal intelligance and empathy
• Stress management and anger control
• Body Language
• Listening Skills
• Analytical thinking

A certificate,approved by Ministry of Transportation,Marine and Directorate General of Civil Aviation(DGCA), is awarded to participants who are successful in the end of course exam.